If you find yourself asking something about our stoves, this is the place wehere you find the answer.

Stoves

Drinkware

Get the most out of your adventures with answers to frequently asked cookware questions.

Cookware & Utensils

Accessories

We assist you via phone weekdays from 10:00-11:30 & 12:30-16:00.

Primus

Here you will find the most frequently asked questions about specific products and their functionality. However, most of the information can be found on the product page itself.

Product questions

What benefits has a regulator?

How do I clean the jet on my stove?

How does the Ulti stove actually work?

How does a Multifuel stove work?

What pressure does the Alika / Kinja / Tupike / Moja / Atle need to be connected to?

Gas school

Different fuels and their energy values

How much gas do I need on my trip?

Can I turn the fuel canister/bottle upside down?

What happens if I invert the canister/bottle before preheating?

Why invert the canister/bottle at all?

Material safety data sheets

Technical questions

What should I do if I have received my order and would like to return some of it?

When can I expect a refund for my return?

Will I be able to make any changes to or cancel my order at a later date?

What can I do if I have not received a link to track my order?

Is tax/mva included on orders to Norway?

Is there any added VAT or other charges added to orders to Norway?

Where can I buy Primus products in my country?

Do you have a distributor in the US?

Can I still get replacement parts for my Commuter Mug?

Order related

I have an older Multifuel and need a new hose. What should I do?

I would like to connect my Campfire stove to another gas cylinder. How can I connect it safely?

Is there an adapter for the ATLE II to be used?

How big and how much does the Moja stove weigh?

My OmniFuel / OmniLite Ti / MultiFuel burner as deformed. Do I need to change it?

Can I get help with my Primus indoor stove?

Can I retrofit the Kinjia case with the feet from the Tupike Stove?

Can I purchase the Tupike Stove feet separately?

How long do your vacuum flasks stay warm?

My vacuum flask no longer keeps warm, what has happened?

Can I put my drinkware in the dishwasher?

My Primus Vacuum thermos/mug/lunch jug is very difficult to open. Why does this happen and what can I do to prevent it?

What non-stick coating do your pots and pans have?

Are the Primus Campfire Pots and Pan Induction Compatible?

My PowerLighter III will not ignite, what changes can I make?

I am looking for a spare part but I cannot find it on the website?

The hose on my stove is too short, is there an extension?

I have an older two-burner stove and would like to use it again. What parts do I need?

The piezo on my Lite + stove has broken off. How do I get it repaired?

Spareparts

How can I fix a loose part on my Micron stove?

My rechargeable headlamp battery is not holding a charge. What can I do?

What should I do if my discount code is not working?

What can I do if my product from your shop is defective upon arrival?

What is the IPX rating for the 24,1 Wh battery headlamp and its water resistance?

What happens if I have a faulty head torch bought outside the retailer's policy period?