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Primus

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We have registered your order and are preparing it for despatch. So that you know where your parcel is at all times, we will send you a separate email with a tracking link as soon as it leaves our warehouse. This usually takes a maximum of 24 hours. If you don't find the email in your inbox, please check your spam folder. If the link does not work or you have not received the email, please contact our customer support team. We will be happy to help you!

If your Micron stove has become loose where the nozzle meets the upper part, you can tighten the two mini screws with an Allen key. This should firm up the connection between the components.

If your Micron stove has become loose where the nozzle meets the upper part, you can tighten the two mini screws with an Allen key. This should firm up the connection between the components.

How can I fix a loose part on my Micron stove?

If your rechargeable headlamp battery is not holding a charge, first verify that the battery is indeed rechargeable and has been correctly charged. Check if the headlamp operates with regular batteries; if so, this might indicate an issue with the re

If your rechargeable headlamp battery is not holding a charge, first verify that the battery is indeed rechargeable and has been correctly charged. Check if the headlamp operates with regular batteries; if so, this might indicate an issue with the rechargeable battery. You may need to replace the battery if it consistently fails to hold a charge.

My rechargeable headlamp battery is not holding a charge. What can I do?

If your discount code is not working, please contact us immediately to rectify the issue. You are entitled to the discount, and a personalized code will be provided to you. This can be used once during your purchase.

If your discount code is not working, please contact us immediately to rectify the issue. You are entitled to the discount, and a personalized code will be provided to you. This can be used once during your purchase.

What should I do if my discount code is not working?

If you receive a defective product, you should report the issue eloquently, preferably with a photo, and request a credit note. Arrange for the item to be returned to the specified company address where they will verify the defect and provide a repla

If you receive a defective product, you should report the issue eloquently, preferably with a photo, and request a credit note. Arrange for the item to be returned to the specified company address where they will verify the defect and provide a replacement if necessary.

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How can I fix a loose part on my Micron stove?

My rechargeable headlamp battery is not holding a charge. What can I do?

What should I do if my discount code is not working?

What can I do if my product from your shop is defective upon arrival?

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