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Primus

Your trusted partner for outdoor exploration. Get fast and reliable support for your Primus products. Find answers to FAQs, access manuals, and contact our expert team.

Primus Customer Service

Here you will find more general information about how our products work and the technical facts on which they are based.

Technical questions

This is where you will find the most frequently asked questions in relation to the order that you are about to place with us or that you have just placed with us.

Order related

Here you will find more information about our spare parts and the most frequently asked questions about them.

Spareparts

If your Micron stove has become loose where the nozzle meets the upper part, you can tighten the two mini screws with an Allen key. This should firm up the connection between the components.

If your Micron stove has become loose where the nozzle meets the upper part, you can tighten the two mini screws with an Allen key. This should firm up the connection between the components.

How can I fix a loose part on my Micron stove?

If your rechargeable headlamp battery is not holding a charge, first verify that the battery is indeed rechargeable and has been correctly charged. Check if the headlamp operates with regular batteries; if so, this might indicate an issue with the re

If your rechargeable headlamp battery is not holding a charge, first verify that the battery is indeed rechargeable and has been correctly charged. Check if the headlamp operates with regular batteries; if so, this might indicate an issue with the rechargeable battery. You may need to replace the battery if it consistently fails to hold a charge.

My rechargeable headlamp battery is not holding a charge. What can I do?

If your discount code is not working, please contact us immediately to rectify the issue. You are entitled to the discount, and a personalized code will be provided to you. This can be used once during your purchase.

If your discount code is not working, please contact us immediately to rectify the issue. You are entitled to the discount, and a personalized code will be provided to you. This can be used once during your purchase.

What should I do if my discount code is not working?

If you receive a defective product, you should report the issue eloquently, preferably with a photo, and request a credit note. Arrange for the item to be returned to the specified company address where they will verify the defect and provide a repla

If you receive a defective product, you should report the issue eloquently, preferably with a photo, and request a credit note. Arrange for the item to be returned to the specified company address where they will verify the defect and provide a replacement if necessary.

What can I do if my product from your shop is defective upon arrival?

The 24,1 Wh battery headlamp has an IPX5 rating, which means it is resistant to water and can be safely used in a pocket, even if you sweat. After use, we recommend wiping or rinsing it off to prevent salt corrosion.

The 24,1 Wh battery headlamp has an IPX5 rating, which means it is resistant to water and can be safely used in a pocket, even if you sweat. After use, we recommend wiping or rinsing it off to prevent salt corrosion.

What is the IPX rating for the 24,1 Wh battery headlamp and its water resistance?

If your head torch is faulty and outside the retailer's policy period, please contact us directly with the following information: a copy of the receipt, images showing the entire product and the specific fault, and a detailed description of the probl

If your head torch is faulty and outside the retailer&apos;s policy period, please contact us directly with the following information: a copy of the receipt, images showing the entire product and the specific fault, and a detailed description of the problem. This information will help us assist you promptly.

What happens if I have a faulty head torch bought outside the retailer's policy period?

If the right burner of your stove stops working, try cleaning the nozzle, which is a simple process requiring minimal tools. If cleaning does not resolve the issue, please contact us for further assistance. A video demonstrating this repair process i

If the right burner of your stove stops working, try cleaning the nozzle, which is a simple process requiring minimal tools. If cleaning does not resolve the issue, please contact us for further assistance. A video demonstrating this repair process is also available.

What should I do if my stove's right burner stops working?

If you purchased a headlamp from a closed retailer, the product may still be covered under our 2-year warranty. Please provide a copy of your receipt to proceed with a warranty claim.

If you purchased a headlamp from a closed retailer, the product may still be covered under our 2-year warranty. Please provide a copy of your receipt to proceed with a warranty claim.

How can I claim a warranty for a headlamp purchased from a closed retailer?

If you are experiencing charging issues with your headlamp battery, it may result from regular use, improper storage, or extreme temperatures. While this is not covered under our warranty, compatible replacement batteries are available for purchase w

If you are experiencing charging issues with your headlamp battery, it may result from regular use, improper storage, or extreme temperatures. While this is not covered under our warranty, compatible replacement batteries are available for purchase with a special discount code.

What are the issues related to battery charging for headlamps?

The Explore 4RC headlamp has been discontinued due to its outdated design, and the mounting bracket cannot be replaced as it is firmly attached. We are focusing on modular product development to allow easier component replacement in the future.

The Explore 4RC headlamp has been discontinued due to its outdated design, and the mounting bracket cannot be replaced as it is firmly attached. We are focusing on modular product development to allow easier component replacement in the future.

Is it possible to repair a mounting bracket for the Explore 4RC headlamp?

For product review requests, please contact our marketing department for consideration. If a sample is available, they will reach out to you to discuss further.

For product review requests, please contact our marketing department for consideration. If a sample is available, they will reach out to you to discuss further.

Can I request a product review sample?

If you receive a product that does not match your order, we will provide a return label for the incorrect items and ship the correct ones on a specified date. Please ensure to process the return promptly.

If you receive a product that does not match your order, we will provide a return label for the incorrect items and ship the correct ones on a specified date. Please ensure to process the return promptly.