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Primus

Your trusted partner for outdoor exploration. Get fast and reliable support for your Primus products. Find answers to FAQs, access manuals, and contact our expert team.

Primus Customer Service

What benefits has a regulator?

How do I clean the jet on my stove?

How does the Ulti stove actually work?

How does a Multifuel stove work?

What pressure does the Alika / Kinja / Tupike / Moja / Atle need to be connected to?

Gas school

Different fuels and their energy values

How much gas do I need on my trip?

Can I turn the fuel canister/bottle upside down?

What happens if I invert the canister/bottle before preheating?

Why invert the canister/bottle at all?

Material safety data sheets

Technical questions

What should I do if I have received my order and would like to return some of it?

When can I expect a refund for my return?

Will I be able to make any changes to or cancel my order at a later date?

What can I do if I have not received a link to track my order?

Is tax/mva included on orders to Norway?

Is there any added VAT or other charges added to orders to Norway?

Where can I buy Primus products in my country?

Do you have a distributor in the US?

Can I still get replacement parts for my Commuter Mug?

What should I do if my discount code is not working?

What can I do if my product from your shop is defective upon arrival?

What should I do if I receive the wrong product?

Order related

I have an older Multifuel and need a new hose. What should I do?

I would like to connect my Campfire stove to another gas cylinder. How can I connect it safely?

Is there an adapter for the ATLE II to be used?

How big and how much does the Moja stove weigh?

My OmniFuel / OmniLite Ti / MultiFuel burner as deformed. Do I need to change it?

Can I get help with my Primus indoor stove?

Can I retrofit the Kinjia case with the feet from the Tupike Stove?

Can I purchase the Tupike Stove feet separately?

How to clean the Ulti stove?

How can I fix a loose part on my Micron stove?

What should I do if my stove's right burner stops working?

Stoves

How long do your vacuum flasks stay warm?

My vacuum flask no longer keeps warm, what has happened?

Can I put my drinkware in the dishwasher?

My Primus Vacuum thermos/mug/lunch jug is very difficult to open. Why does this happen and what can I do to prevent it?

Drinkware

What non-stick coating do your pots and pans have?

Are the Primus Campfire Pots and Pan Induction Compatible?

Cookware & Utensils

My PowerLighter III will not ignite, what changes can I make?

Accessories

Product questions

I am looking for a spare part but I cannot find it on the website?

The hose on my stove is too short, is there an extension?

I have an older two-burner stove and would like to use it again. What parts do I need?

The piezo on my Lite + stove has broken off. How do I get it repaired?

Spareparts

Here you will find more general information about how our products work and the technical facts on which they are based.

This is where you will find the most frequently asked questions in relation to the order that you are about to place with us or that you have just placed with us.

Here you will find the most frequently asked questions about specific products and their functionality. However, most of the information can be found on the product page itself.

Here you will find more information about our spare parts and the most frequently asked questions about them.

All articles

Categories

Technical questions

Order related

Product questions

Spareparts