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Primus

<div data-block="true" data-editor="3oi37" data-offset-key="f5g5q-0-0" id="isPasted"><div data-offset-key="f5g5q-0-0"><span data-offset-key="f5g5q-0-0"><span data-text="true">Thanks for your interest in our products.</span></span></div></div><div data-block="true" data-editor="3oi37" data-offset-key="a5ieu-0-0"><div data-offset-key="a5ieu-0-0"><span data-offset-key="a5ieu-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="3oi37" data-offset-key="6q1qi-0-0"><div data-offset-key="6q1qi-0-0"><span data-offset-key="6q1qi-0-0"><span data-text="true">For information about the distribution in your country, please find below our distributor network for Primus.</span></span></div><p><br><a href="https://primusequipment.com/en/pages/distributors" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="7gjit-0-0"><span data-text="true" style="font-size: 14px;">Primus Distributors</span></span></a><span data-offset-key="7gjit-1-0"><span data-text="true" style="font-size: 14px;">&#xA0; &#x1F525;</span></span></p></div><div data-block="true" data-editor="3oi37" data-offset-key="4sudl-0-0"><div data-offset-key="4sudl-0-0"><span data-offset-key="4sudl-0-0"><span data-text="true">If you have any further questions, don&apos;t hesitate to contact us.</span></span></div></div><div data-block="true" data-editor="3oi37" data-offset-key="eum7b-0-0"><div data-offset-key="eum7b-0-0"><span data-offset-key="eum7b-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="3oi37" data-offset-key="595tt-0-0"><div data-offset-key="595tt-0-0"><br></div></div><div data-block="true" data-editor="3oi37" data-offset-key="e4f2-0-0"><br></div><div data-block="true" data-editor="3oi37" data-offset-key="5u8no-0-0"><br></div>

Where can I buy Primus products in my country?

Order related

What benefits has a regulator?

How do I clean the jet on my stove?

How does the Ulti stove actually work?

How does a Multifuel stove work?

What pressure does the Alika / Kinja / Tupike / Moja / Atle need to be connected to?

Gas school

Different fuels and their energy values

How much gas do I need on my trip?

Can I turn the fuel canister/bottle upside down?

What happens if I invert the canister/bottle before preheating?

Why invert the canister/bottle at all?

Material safety data sheets

Technical questions

What should I do if I have received my order and would like to return some of it?

When can I expect a refund for my return?

Will I be able to make any changes to or cancel my order at a later date?

What can I do if I have not received a link to track my order?

Is tax/mva included on orders to Norway?

Is there any added VAT or other charges added to orders to Norway?

Do you have a distributor in the US?

Can I still get replacement parts for my Commuter Mug?

What should I do if my discount code is not working?

What can I do if my product from your shop is defective upon arrival?

What should I do if I receive the wrong product?

I have an older Multifuel and need a new hose. What should I do?

I would like to connect my Campfire stove to another gas cylinder. How can I connect it safely?

Is there an adapter for the ATLE II to be used?

How big and how much does the Moja stove weigh?

My OmniFuel / OmniLite Ti / MultiFuel burner as deformed. Do I need to change it?

Can I get help with my Primus indoor stove?

Can I retrofit the Kinjia case with the feet from the Tupike Stove?

Can I purchase the Tupike Stove feet separately?

How to clean the Ulti stove?

How can I fix a loose part on my Micron stove?

What should I do if my stove's right burner stops working?

Stoves

How long do your vacuum flasks stay warm?

My vacuum flask no longer keeps warm, what has happened?

Can I put my drinkware in the dishwasher?

My Primus Vacuum thermos/mug/lunch jug is very difficult to open. Why does this happen and what can I do to prevent it?

Drinkware

What non-stick coating do your pots and pans have?

Are the Primus Campfire Pots and Pan Induction Compatible?

Cookware & Utensils

My PowerLighter III will not ignite, what changes can I make?

Accessories

Product questions

I am looking for a spare part but I cannot find it on the website?

The hose on my stove is too short, is there an extension?

I have an older two-burner stove and would like to use it again. What parts do I need?

The piezo on my Lite + stove has broken off. How do I get it repaired?

Spareparts

Where can I buy Primus products in my country?Updated 10 months ago